What PI do we collect?
We collect and hold PI such as your name, company name, email address and phone number.
How we collect your PI
We collect your PI as part of us offering or providing our products or services. This includes when you provide us your PI via our website (including creating an account, purchasing products or subscribing to our newsletters), during phone calls, or when making customer enquiries.
Generally, we collect your PI directly from you but may also collect your PI from publicly available sources (such as websites and directories), and from other people or organisations if you have given consent.
Why do we need your PI?
We need your PI to provide you with our products and/or services which includes informing you (including by direct marketing) about our products and/or services, creating and updating our database(s), ensuring compliance with our contractual and other legal obligations to you, and generally administering our relationship with you including by responding to your enquiries (Main Purposes).
If you do not provide us with your PI we may not be able to carry out some or all of the Main Purposes.
How do we use your PI?
By submitting your PI to us, you consent to us using it for the Main Purposes or any purpose that could be reasonably expected at the time your PI was collected and this might include:
- providing you with or improving our services;
- sending you direct marketing about our services, deals and promotions;
- conducting customer surveys;
- managing our relationship with you;
- monitoring how you interact with us on our website or other contact points;
- helping you to complete an activity that you have chosen to undertake; or
- doing any other act that we are required or authorised to do by law.
We may also use your PI:
- for any the purpose disclosed to you in an information collection statement at the point where we collect your PI; or
- for a purpose related to one of the Main Purposes.
We may use certain non-personally identifiable information (such as anonymous usage data, IP addresses, browser type etc) to improve the quality and design of our website, and to create new features, promotions, functionality and services by storing, tracking, analysing and processing user preferences and trends as well as user activity and communications.
We may also disclose your PI to other businesses with which we are associated or affiliated.
Can you remain anonymous or use a pseudonym?
We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Australian Privacy Law).
In some instances, if you do not provide us with certain PI we may not be able to provide you with the relevant product, service or information. This may have an effect on whether we can continue any ongoing contract or projects with you or allow you to participate in other activities (such as surveys).
What disclosures will we make?
Generally speaking, we will disclose your PI for the Main Purposes. We may also disclose your PI in other ways with your consent or as required by law (including the Australian Privacy Law).
We may disclose your PI to our partners, suppliers and distributors in order to assist us in providing our products or services to you. We use a network of partners, suppliers and distributors to ensure that our products and services are of a high quality and meet our exacting standards. Some of our service providers, or the services they provide (like cloud-based storage solutions), may be based outside of Australia. This could include places like Europe, Asia and the US. In order to protect your information, we take care where possible to work with service providers who we consider maintain acceptable standards of data security compliance, and we do our part to meet those standards as they apply to us.
Is your PI confidential and secure?
We take all reasonable steps to keep the PI we hold secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold PI in both hard copy and electronic forms in secure systems accessible only to authorised personnel.
Do we use “cookies”?
Using other sites
Contacting us about privacy
You can access your PI subject to certain limitations under the Australian Privacy Law. If you would like to access or update your PI, please contact us on the details set out below. In most cases, a summary of your PI is available free of charge.
We encourage you to contact us to update your PI to ensure it is accurate, current and complete. We will take reasonable steps to process your request.
To protect all PI held by us, we may require you to confirm your identity before access to your PI is granted. If necessary, reasonable costs may be charged to you in accessing your PI, subject always to the Australian Privacy Law.
You may contact us using the details below to complain about a breach of the Australian Privacy Principles. We will review all queries and complaints received and respond to each query/complaint upon due consideration (which may require further information to be provided).
We can be contacted via:
Telephone: +61 (0)3 9654 3210
Post: GPO Box 4879, Melbourne, Victoria, Australia 3001
Last updated: April 2017